creditcard
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creditcard [2009/10/19 20:50] twdorris |
creditcard [2024/03/15 11:16] (current) |
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| So if the customer just checks his available balance after one of these failed transaction, he will mistakenly get the impression the funds were transferred out of his account. But in reality, only a hold was placed. No funds transfer actually took place if the transaction failed. | So if the customer just checks his available balance after one of these failed transaction, he will mistakenly get the impression the funds were transferred out of his account. But in reality, only a hold was placed. No funds transfer actually took place if the transaction failed. | ||
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| The best way for a customer to figure out why a transaction was declined is to call their credit card bank. Contact information is usually available on the back of the credit card. The bank can sometimes (but not always) tell the customer exactly why a particular transaction was declined and can sometimes (but not always) help to free up the authorization hold or can explain how to get the transaction to succeed. | The best way for a customer to figure out why a transaction was declined is to call their credit card bank. Contact information is usually available on the back of the credit card. The bank can sometimes (but not always) tell the customer exactly why a particular transaction was declined and can sometimes (but not always) help to free up the authorization hold or can explain how to get the transaction to succeed. | ||
| - | There's very little we can do on our end. The process is handled securely off site by our credit card processing service. For security and liability reasons, we retain no information related to transactions on our site. So we have no visibility into these failed transaction. | + | There's very little we can do on our end. The process is handled securely off site by our credit card processing service. For security and liability reasons, we retain no information related to transactions on our site. So we have no visibility into these failed transactions. |
| ===== Address Check ===== | ===== Address Check ===== | ||
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| The first step in our checkout procedure is where the customer selects his or her delivery address. This is where the package will be mailed and may be different from the address associated with the customer's credit card billing statement. | The first step in our checkout procedure is where the customer selects his or her delivery address. This is where the package will be mailed and may be different from the address associated with the customer's credit card billing statement. | ||
| - | {{http://www.ecmtuning.com/images/forums/addr-shipping.png }} | + | {{https://www.ecmtuning.com/images/forums/addr-shipping.png }} |
| ==== STEP 2: Billing address ==== | ==== STEP 2: Billing address ==== | ||
| The next step is where the customer can specify a billing address associated with their credit card. This is the address used to validate the credit card in the process flow outlined above. This address MUST MATCH the address on file with the credit card bank for the credit card being used. This is usually the address where the customer's billing statement is mailed. | The next step is where the customer can specify a billing address associated with their credit card. This is the address used to validate the credit card in the process flow outlined above. This address MUST MATCH the address on file with the credit card bank for the credit card being used. This is usually the address where the customer's billing statement is mailed. | ||
| - | {{http://www.ecmtuning.com/images/forums/addr-billing.png }} | + | {{https://www.ecmtuning.com/images/forums/addr-billing.png }} |
| ==== STEP 3: Confirmation screen ==== | ==== STEP 3: Confirmation screen ==== | ||
| The final step is just a summary screen to show the information collected in the first two steps. The customer's shipping address listed in the delivery section should match the address the customer wants the package delivered to. The billing address should match the address associated with the credit card. | The final step is just a summary screen to show the information collected in the first two steps. The customer's shipping address listed in the delivery section should match the address the customer wants the package delivered to. The billing address should match the address associated with the credit card. | ||
| - | {{http://www.ecmtuning.com/images/forums/addr-confirm.png }} | + | {{https://www.ecmtuning.com/images/forums/addr-confirm.png }} |
creditcard.txt ยท Last modified: 2024/03/15 11:16 (external edit)
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