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creditcard [2009/05/13 12:58]
twdorris
creditcard [2009/10/19 20:50]
twdorris
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 So if the customer just checks his available balance after one of these failed transaction,​ he will mistakenly get the impression the funds were transferred out of his account. ​ But in reality, only a hold was placed. ​ No funds transfer actually took place if the transaction failed. So if the customer just checks his available balance after one of these failed transaction,​ he will mistakenly get the impression the funds were transferred out of his account. ​ But in reality, only a hold was placed. ​ No funds transfer actually took place if the transaction failed.
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 The best way for a customer to figure out why a transaction was declined is to call their credit card bank.  Contact information is usually available on the back of the credit card.  The bank can sometimes (but not always) tell the customer exactly why a particular transaction was declined and can sometimes (but not always) help to free up the authorization hold or can explain how to get the transaction to succeed. The best way for a customer to figure out why a transaction was declined is to call their credit card bank.  Contact information is usually available on the back of the credit card.  The bank can sometimes (but not always) tell the customer exactly why a particular transaction was declined and can sometimes (but not always) help to free up the authorization hold or can explain how to get the transaction to succeed.
  
-There'​s very little we can do on our end.  The process is handled securely off site by our credit card processing service.  ​We retain no information related to transactions on our site for security reasons.  So we have no visibility into these failed transaction.+There'​s very little we can do on our end.  The process is handled securely off site by our credit card processing service.  ​For security and liability reasons, we retain no information related to transactions on our site.  So we have no visibility into these failed transaction.
  
 ===== Address Check ===== ===== Address Check =====
creditcard.txt ยท Last modified: 2009/10/19 20:50 by twdorris