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--- mac_install_run_debug [2013/02/01 07:58]
twdorris created
+++ mac_install_run_debug [2024/03/15 11:16] (current)
@@ Line 7: / Line 7: @@
 Instead, what we'll do is provide this page as a reference for people when they're having Mac issues.  We'll try to copy in various solutions people have posted to our forums over the years and hopefully one or two will trigger a solution to whatever problem you're currently having.
+====== Damaged or Corrupt message ======
+If you're getting a message just trying to mount the DMG installer file, this was the solution one person found to work for him.
+  What i did was went to security tab, unlock the security (bottom left lock, click on it) then
+  check off where it says "allow applications from everyone".
+  Then install the driver for Mac users, it should download this way. After the driver is
+  installed, the actual ECMLink program should now be able to download and run.
+  Make sure when you are all done to go back to to security reasons, check off "accept
+  applications from App store and known sources" and lock it.
+====== The application doesn't start up ======
+If you get the application installed OK, but then it simply exits immediately after the initial splash screen comes up, you may be running a 64-bit OS and need to get a 32-bit Java installed and/or run the ECMLink application as a 32-bit application.  This is what one user reported to work.  Others responded saying it fixed their issue as well.
+  try right clicking on the icon in the apps folder, and click get info, then check
+  the 32 bit box, this is assuming your laptop is 64 bit, my macbook pro 13 did the
+  same thing.
+Also note that as of [[https://www.ecmtuning.com/downloads.php|v3.26.65 of the ECMLink application]], we now require a 32-bit JVM explicitly in the launcher executable.  So you should be getting messages about this now when it happens instead of mysterious splash screens disappearing.
+====== Latest and greatest drivers ======
+We use device drivers provided by FTDI.  You can always grab the absolute latest and greatest drivers off their website.
+[[http://www.ftdichip.com/Drivers/VCP.htm|FTDI device drivers page]]
+I would highly recommend making sure you have the device driver updated in addition to the ECMLink application.

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