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turnaroundtime [2014/10/27 08:29]
twdorris created
turnaroundtime [2014/10/30 17:39]
twdorris [ECU turn around]
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-We routinely get asked about turn around time for various ECU services we offer. ​ So I'm putting this page up for future reference.+We routinely get asked about turn around time for various ECU services we offer. So I'm putting this page up for future reference.
  
  
-First, understand the process of getting an ECU worked on by us.  The steps are listed below.+First, understand the process of getting an ECU worked on by us. The steps are listed below.
  
  
-  - Customer places an order on our website that include some sort of ECU service.  This might be ECU repair work, socket service, non-EPROM conversion or an ECMLink package that includes any of those as part of it.+  - Customer places an order on our website that include some sort of ECU service.
   - Customer sends the ECU to us along with a printed copy of the order.   - Customer sends the ECU to us along with a printed copy of the order.
-  - We receive the ECU and immediately ​examine/​test it.  We'​ll ​provide feedback to the user on what we find and we'​ll ​indicate whether we need approval for any additional work.  This feedback will be provided by e-mail and by updates to their order history (which they can view online).+  - We receive the ECU and usually ​examine/​test it right away. We provide feedback to the user on what we find and we indicate whether we need approval for any additional work. This feedback will be provided by e-mail and by updates to their order history (which they can view online).
   - If we need an "​OK"​ from the customer to proceed, we'll sit the ECU on our shelf and wait for that reply.   - If we need an "​OK"​ from the customer to proceed, we'll sit the ECU on our shelf and wait for that reply.
   - Once the customer gives the "​OK"​ (or if we didn't need any additional authorization to begin with), then we'll pull the ECU off our shelf and put it into our queue to be worked on.   - Once the customer gives the "​OK"​ (or if we didn't need any additional authorization to begin with), then we'll pull the ECU off our shelf and put it into our queue to be worked on.
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-So when someone asks "​what'​s the turn around time", I'm never sure how to respond. ​ The only parts of the process that we actually have any control over are steps 3, 5 and 6.  I'll cover each of those below. +So when someone asks "​what'​s the turn around time", I'm never sure how to respond. The only parts of the process that we actually have any control over are steps 3, 5 and 6. I'll cover each of those below.
  
 ===== Step 3: ECU received and tested ===== ===== Step 3: ECU received and tested =====
turnaroundtime.txt · Last modified: 2024/03/15 11:16 (external edit)